Pack with care.
Send with confidence.
A few thoughtful steps can make all the difference. Here’s how to prepare your documents and goods for a smooth delivery.
Read the guide
1. Choose the right packaging
Use a sturdy box or suitable document envelope. Choose packaging that protects your goods throughout handling and transport. Avoid overfilling boxes or leaving large empty spaces.
2. Cushion, seal, and label
Wrap fragile items individually, fill empty space with cushioning, and seal all openings securely. Remove old labels and clearly mark the recipient’s name, full address, and contact number.
3. Measure what you’re sending
Provide the number of parcels, their weight, and their length, width, and height. Let us know about bulky items, fragile goods, or any special handling requirements so we can match the service and vehicle.
4. Share complete collection details
Give us the collection address, contact person, telephone number, and any access instructions. Include the recipient’s details and the preferred delivery date or deadline.
5. Confirm before collection
Our team will confirm route availability, service, and collection arrangements. Same-day and express services depend on the route, booking time, and capacity. Our team will confirm your collection and delivery arrangements with you.
Items that need a conversation first
Please contact us before sending dangerous goods, liquids, perishables, medicines, unusually valuable items, or goods with specific handling requirements. Acceptance and any special arrangements must be confirmed in advance. Do not include unlawful items.
Need an update?
Keep your delivery reference handy. Use our delivery support form and include the reference, sender or recipient details, and your question.
Before you send.
Good delivery starts with the right information.
View our delivery guideHow do I arrange a delivery?
Send us your collection and delivery locations, the parcel’s size and weight, and when it needs to arrive. Our team will confirm the most suitable service and collection arrangements.
Can you deliver on the same day?
We offer same-day and express options for urgent deliveries. Availability depends on your route, collection time, and the goods being sent. Please share your deadline so we can confirm what’s possible.
Do I need a business account to send a parcel?
No. We help individuals with once-off deliveries as well as businesses with ongoing courier needs. For regular shipments, ask about a tailored business account.
How will I get an update on my delivery?
Our team provides updates from collection to drop-off. For a status enquiry, contact us with your delivery reference so we can help you.
How should I prepare my parcel?
Use strong, suitable packaging, cushion fragile items, and seal your parcel securely. Provide complete sender and recipient details, including contact numbers. Read our delivery guide for more practical tips.